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WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.
WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.

Shipping Policy

Ordering and Shipping

In order to place an order with VapeTen.com, to comply with federal laws, your personal information will be reviewed by AgeChecker.net, a third party agency entrusted with the responsibility of verifying your age. After your age is verified and your order is placed, expect to receive an order confirmation email or text to your mobile phone. For customized order summary or shipping options, please contact us directly.

Most orders placed before 4:30pm PST Monday-Friday will be processed and shipped out of our warehouse based out of Orange, California usually the same business day, pending any state regulations listed below. 

VapeTen reserves the right to choose its own preferred carrier depending on various factors including, but not limited to, carrier's historical performance, carrier's costs, and the carrier's ability to deliver to your address in a timely matter. VapeTen.com does not and cannot guarantee transit and delivery times.

As soon as your order is prepared for shipment, expect a shipment confirmation email that will include carrier tracking details to the shipping address you provided. VapeTen.com will not allow adjustments to the final destination shipping address due to the concern of regulatory laws concerning the sale of tobacco products to minors. Tracking information will update on the website once the package is scanned by the carrier, usually by 7:00pm PST. 

Our warehouse, as well as most major carriers, are closed on weekends and federal holidays, therefore we are unable to process orders during these times. Your order will continue processing the following business day.

Note: Processing and shipping time frames are counted in business days.

Flat Rate Shipping APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit. 

Lost or undelivered packages are not the responsibility of VapeTen.com. Any issues with shipping related to lost or undelivered packages must be resolved by the customer directly with the carrier (extra charges may apply for address corrections, forwarding, or returning the shipment back to our warehouse).

It is possible tracking information may not be updated for several days until your package reaches your local carrier's sorting facility, transit location, or post office. In our experience, the major small parcel carriers (USPS, UPS and Fedex) provide equally reliable and expedient shipping services, although errors and delays do occur from time to time. These errors and delays caused by or as a result of the carriers are not the responsibility of VapeTen.com and must be resolved by contacting the carriers directly.

USPS: (800) 275-8777
UPS: (800) 742-5877
FedEx: (800) 463-3339

For orders that arrived damaged, have items missing, or is incorrect please contact us within 8 hours of delivery to submit a claim. Once your claim has been reviewed and approved, we will ship out a replacement item at no additional cost to you. 

Due to the volume of orders VapeTen.com receives, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled. Please verify all order details are correct prior to placing your order.

Federal Regulations

By entering and purchasing from our website, you are agreeing to us that you are at least 21 years of age and are not purchasing tobacco related product for anyone under the age of 21. VapeTen.com is fully committed to not selling tobacco related products to minors at anytime or anywhere.

State Regulations

Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state's regulations.

This information is subject to change at any time, and will be updated as regularly as possible.

Sales Tax: VapeTen.com is required to charge sales tax for certain states and is imposed by both the state and local governments of that state. These varying tax rates will be calculated at check out after entering your shipping address. Sales tax may also be applied to shipping costs, not just the suborder total.

We cannot ship any flavored e-liquids. Purchases of flavored e-liquids to this state will be automatically removed from the order and refunded. Any remaining items in the order that are legal in this state will continue to be processed and shipped as normal.

Per California's STAKE Act, we are required to contact customers that place orders to be shipped to California. Customer's will be contacted by telephone with our automated telephone service to confirm your purchase. These calls will occur after 5pm PST.  We are unable to ship California orders to PO Boxes. All California orders must be shipped to the verified billing address.California orders may be subject to adult signature confirmation.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

San Francisco, CA: We cannot ship vape related products. All orders to this city will be automatically cancelled and refunded.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship any flavored e-liquids. Purchases of flavored e-liquids to this state will be automatically removed from the order and refunded. Any remaining items in the order that are legal in this state will continue to be processed and shipped as normal.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship CBD related products. All CBD related orders to this state will be automatically cancelled and refunded.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship any flavored e-liquids. Purchases of flavored e-liquids to this state will be automatically removed from the order and refunded. Any remaining items in the order that are legal in this state will continue to be processed and shipped as normal.

We cannot ship vape related products. All orders to this state will be automatically cancelled and refunded.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship any flavored e-liquids. Purchases of flavored e-liquids to this state will be automatically removed from the order and refunded. Any remaining items in the order that are legal in this state will continue to be processed and shipped as normal.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship vape related products. All orders to this state will be automatically cancelled and refunded.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship vape related products. All orders to this state will be automatically cancelled and refunded.

We cannot ship vape related products. All orders to this state will be automatically cancelled and refunded.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

Packages containing vape related products require an adult signature. The recipient of the package must be 21 years of age or older and present a valid ID (in accordance with your state laws) to accept the package. Extra costs associated with this feature are reflected in your final shipping costs at checkout.

We cannot ship CBD related products. All CBD related orders to this state will be automatically cancelled and refunded.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.